Vertical Head
India
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Job Description
Vertical Head
Hyderabad, Telangana

Job Summary

The GCC Delivery Excellence & Shared Services Manager will drive operational governance, LOB-wise performance tracking, headcount analysis, and shared services oversight across the GCC. The role will support leadership with data-driven insights, service performance management, and scalable governance across HR, Finance & Accounting, Procurement, IT, Legal, and Facilities.

Key Responsibilities

  • Own GCC delivery governance, operating cadence, scorecards, and executive reporting.
  • Track LOB-wise financial performance, budgets, cost trends, productivity, and variance analysis.
  • Monitor headcount plans, hiring progress, pyramid mix, utilization, attrition, and capacity trends.
  • Define and manage KPIs, SLAs, dashboards, and business review packs across functions.
  • Oversee shared services performance across HR, F&A, Procurement, IT, Legal, and Facilities.
  • Drive process standardization, SOPs, automation, controls, and continuous improvement initiatives.
  • Identify delivery risks, cost leakages, operational gaps, and improvement opportunities.
  • Partner with LOB leaders, enabling functions, and global stakeholders to improve service outcomes.

Support transition, stabilization, and scaling of new services into the GCC.

Skill Requirements

  • 10-15 years of experience in GCC Delivery excellence + GCC Shared services.
  • Strong experience in financial performance tracking, headcount analytics, operational governance, and executive reporting.
  • Rich experience in setting up Shared services functions such as HR, Finance, Procurement, IT, Legal, and Facilities.
  • Strong analytical, stakeholder management, and problem-solving skills.
  • Proficiency in Excel, PowerPoint, Power BI/Tableau, ERP, HRMS, procurement, or workflow tools.

GCC operations, GCC Delivery governance, Shared services management

Other Requirements

LOB financial analysis, headcount analytics, , KPI/SLA tracking, executive reporting, stakeholder management, process excellence, and transformation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.