Voice Coach
India
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Job Description
Voice Coach
Lucknow, Uttar Pradesh

Job Summary

Monitoring calls, driving continuous process improvement, providing coaching and feedback, leading training development and initiatives

Key Responsibilities

1. Ensure Daily / Weekly Feedback And Coaching Based On Call Evaluation. Handling Soft Skills And Language Enhancement Sessions
2. Ensuring Improvement Csat & Related Operational Metrics
3. Improving Skill Level Through Self Development
4. Perform Daily Call Monitoring And Evaluation
5. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.