Job Summary
VOLVO IT
Job Description: Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications. · Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW · Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to the defined processes · Actively engage with peers, leads, Subject Matter Experts, to resolve any gaps. · Review & Follow-up on the status of active requests & ensure resolution of requests by having an ownership mindset · Accurate and timely reporting of progress, escalations and report status to the team leader. · Generate reports if necessary. Work experience: Minimum 1 to 3 years Education: Any Bachelor’s Degree Technical competencies: · Experience in MS office is must · Experience in working with Identity & Access management processes and tools · Experience in working with Ticketing systems such as Service NOW Soft skills competencies: · Communication: Skilled · Customer Focus: Good · Quality of execution: Good · Result Orientation: Skilled · Ownership & personal drive: Good · Analytical problem solving: Good · Willingness to work in shifts · Ability to multi-task and perform while interacting with a variety of people and business units.
Key Responsibilities
Job Description: Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications. · Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW · Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to the defined processes · Actively engage with peers, leads, Subject Matter Experts, to resolve any gaps. · Review & Follow-up on the status of active requests & ensure resolution of requests by having an ownership mindset · Accurate and timely reporting of progress, escalations and report status to the team leader. · Generate reports if necessary. Work experience: Minimum 1 to 3 years Education: Any Bachelor’s Degree Technical competencies: · Experience in MS office is must · Experience in working with Identity & Access management processes and tools · Experience in working with Ticketing systems such as Service NOW Soft skills competencies: · Communication: Skilled · Customer Focus: Good · Quality of execution: Good · Result Orientation: Skilled · Ownership & personal drive: Good · Analytical problem solving: Good · Willingness to work in shifts · Ability to multi-task and perform while interacting with a variety of people and business units.